FAQs

  • Banksy
    • Do you offer insurance valuations for Banksy works?
      We offer a full insurance valuation service at the gallery for Banksy works. We will require details of the print including an image, condition and where it was purchased. A Banksy appraisal expert will then evaluate this before issuing the valuation on gallery headed paper. The letter will be signed and dated by the gallery Director and can be used to assist for insurance purposes or simply for your own records. The cost of this service is £65 + VAT

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    • Why use Hang-Up to purchase Banksy prints?
      We have specialised in dealing in Banksy prints since 2008 and are currently the largest online dealers operating worldwide. We have a dedicated in house exhibition space exclusively for Banksy works with a vast selection of signed and unsigned editions available. Gallery staff are passionate and knowledgeable and on hand to help you with any questions you may have.  

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    • Are Banksy editions still considered a good investment?
        This is a question we get asked a lot, and there is no straight answer as it is impossible to predict the future. We can say that his works have risen in price phenomenally over the past decade. In the past three years alone, prices for signed and unsigned prints have more than doubled to 2016. We do not encourage to just purchase for investment, though. Choose a piece that you like and enjoy the artwork. Any financials benefits that come with it should be considered a bonus.  

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    • What is Pest Control?
      Pest Control is the handling service on behalf of Banksy. Pest Control determine whether Banksy was responsible for making a particular piece of artwork and issue a Certificate Of Authentication (COA) if this is the case. The process is non for profit has been set up to help prevent innocent people from becoming victims of fraud. 

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    • What is POA?
        POA is an abbreviation for Price on Application. We try to put prices on all of the prints but often the higher and more sought after items will be marked as POA. This is due to the fact that the market can move quickly with prices rising based on auction results, new exhibitions, announcements relevant to the artist, etc. We will also mark some consigned pieces as POA so we can confirm availability before any online order is processed.        

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    • How do I know that I am buying a genuine limited edition Banksy?
      We will only sell Banksy prints with a COA (Certificate of Authentication) from Pest Control and we recommend whether purchasing from Hang-Up Gallery or elsewhere that you only purchase prints with this paperwork in place. 

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    • How do I get a Certificate of Authentication (COA) for my Banksy?
      COA's are issued by Pest Control. They can be applied for from the Pictures of Walls website.  If the application is successful you will be contacted and a payment of £50 + VAT will be requested. You will then be issued a certificate of authenticity for your Banksy and it is ready to sell.  Be aware the process is by no means immediate and can take anything from a few days to a few months.   

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    • I ordered a Banksy but there is no COA?
      We send all Banksy COA's separate to the picture. We do this for security reasons so please do not be alarmed!  Your COA will be sent by tracked mail and is usually with you within a week. 

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    • How important is the condition of the artwork with Banksy ?
      Condition is very important and should certainly be a key factor when purchasing Banksy works.All Banksy works sold with Hang-Up are condition checked and we are fully transparent with our clients. Only 12 years ago Banksy prints were sold for less than £100 and not all were handled with the care and attention that one would expect today. For some prints this can add to the history as it creates a back story and a signature smudge or a screen over running adds to the individuality of the print. For others it can be problematic and affect value. If there are tears, creases, smudges, handling marks corner damage, restoration damage etc we will flag this up and advise accordingly.   Cheap frames and non archival materials can reap havoc with artworks particularly with mounts staining the artwork.             At Hang-Up all the Banksy prints we sell are thoroughly condition checked 

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    • Are your Banksy prints sold in mint condition?
       Unless the print has never seen the light of the day and has been stored flat since purchase direct from the publisher (which very few have) we steer away from using the word mint.  We prefer to say there are 'no condition issues' and the print is in 'excellent condition'. 

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    • Can I reserve a Banksy print?
      Banksy prints are extremely sought after and collectable limited edition artworks. As such when a new ones becomes available the market can be competitive often with collectors looking to purchase the same print. The market can also move extremely fast with prices and availability changing very quickly. If a piece is left on reserve it prevents other collectors from purchasing. For both these reasons it is gallery policy that we will not hold works for a client for longer than 24 hours without a deposit. If you require us to hold works outside of the 24 hour period then we require a payment of 20% of the sales price and at this point the work will be removed from sale. Without a deposit and outside of the 24 hour period we will not be responsible if the print is no longer available even if you have asked us to reserve it.

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    • Do you have original artworks by Banksy?
      Please contact the gallery directly for editioned canvas or unique works by Banksy. 

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    • How will you ship the Banksy I am ordering?
      Assuming unframed it will either be sent either flat packed or rolled in a bespoke tube. If framed the generally it will be sent in a bespoke crate specific to the artwork and lined with foam. 

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  • Deliveries & Returns
    • Are there tax implications when shipping overseas?
      When shipping outside of the UK, there may be additional taxes levied. We are not responsible for the payment of any import or customs duties that may be payable on any goods ordered.

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    • Do I get a tracking number?
      Yes. All orders are sent fully tracked and the tracking number will be sent to you the moment the artwork leaves the gallery.

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    • Do you ship worldwide? How much does shipping to my country cost?
      Yes, we ship worldwide. Artworks are professionally packed in-house and then shipped by secure courier. Unframed prints are generally sent rolled in bespoke thick and durable tubes. Costs are as follows: UK - £18, Europe - £48, Worldwide excluding Australia and New Zealand - £69, Australia and New Zealand - £85. Where appropriate the artworks are sent flat. If an artwork is framed it will be shipped in a wooden crate where extra shipping costs will apply and you will be contacted with a quote.   

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    • How long will take to receive my order?
      We strive to get orders checked and packed for dispatch as quickly as possible, most are dispatched within 7 to 10 working days from purchase. Please allow 14 working days (UK) and up to 21 days (worldwide) to receive your artwork.

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    • What are your return and cancellation policies?
      Should you wish to cancel your order before it has been dispatched, please contact the gallery as soon as possible as orders are processed almost immediately. Where goods have been dispatched, it is the buyer’s responsibility to inspect goods verifying quantity specifications and details. Upon receipt of the goods, the purchaser must raise any queries or complaints about the goods within 7 days otherwise; we will deem the purchase and delivery accepted by you. For more information, please refer to our T&Cs.

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  • VAT & Taxes
    • How do you charge VAT?
      The majority of our works are sold using a UK government scheme called the margin scheme. It is applied for all secondary market artworks and the cost of the VAT is included in the sales price. When selling work directly from VAT registered artists or publishers, standard VAT will be charged - currently 20%. For more information on the margin scheme, please refer to our T&Cs.  

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    • I live outside of the EU, can I claim back the VAT?
      For works sold under the margin scheme, we do not deduct VAT as this is already included within the cost of the artwork. If the work is not sold under the margin scheme, then VAT can be deducted from your order. For more information on the margin scheme, please refer to our T&Cs.

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    • What is your company VAT number?
      The company VAT No. is 944 1467 17

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  • Authenticity
  • Match (Selling Art)
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  • Buying Art
    • Are all the works available to view at the gallery?
      Whilst we have many of these artworks are in the gallery; not all will be available to view immediately. Some works are kept off site in our storage facility, and others may be held directly with their consignee, artist or publisher.

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    • Can I hold a print while I think about it?
      To hold an artwork, a deposit of 20% of the total value is required. This will ensure that the artwork is removed from sale for 7 days. After this period, the deposit is non-refundable and will be held as a credit towards your next purchase and the artwork re-released for sale.

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    • Can you help me locate a product even if it isn't on your site?
      We have a unique service that matches Sellers and Seekers of the most desirable artworks on the market. Not all artist are accepted, please refer to MATCH for further details.

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    • Do you supply a receipt or/and COA?
      Yes, we do. When an online transaction is complete, you will be shown a receipt on screen with your order reference number. An invoice (showing full payment) will be emailed to you with details of your purchase including shipping and total amounts; this also applies to purchases made at the gallery and/or over the phone. The gallery invoice acts as your proof of purchase and confirmation that the work is genuine.

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    • Is your site secure?
      Our site and e-commerce is provided by Adobe and is certified Level 1 PCI DSS compliant. All transactions take place on a secure HTTPS domain ensuring all data is encrypted, and we never store your credit card information. Payments are processed and secured by SagePay who offer the highest level of protection.

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    • What are your return and cancellation policies?
      Should you wish to cancel your order before it has been dispatched, please contact the gallery as soon as possible as orders are processed almost immediately. Where goods have been dispatched, it is the buyer’s responsibility to inspect goods verifying quantity specifications and details. Upon receipt of the goods, the purchaser must raise any queries or complaints about the goods within 7 days otherwise; we will deem the purchase and delivery accepted by you. For more information, please refer to our T&Cs.

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    • What happens if my item is damaged?
      Customers must contact us by email within 3 working days of receipt of the damaged goods to be eligible for replacement or refund. All packaging must be retained and photos of the damaged provided when possible. A member of our team will be in touch with instructions on how the product will be returned.

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    • What payments methods does Hang-Up accept?
      You can pay for Products in either of the following ways: 
Using a debit card or credit card (we accept Maestro UK, Mastercard, Solo, Visa, Vida Debit, Visa Electron and American Express), 
Bank Transfer
, Paypal, Cash or Own Art    

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    • Will you store my purchase at the gallery?
      We will store your purchase free of charge at the gallery for up to 28 days. If the work remains uncollected after this period, charges will apply. Please refer to our T&C's for further information.

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  • Own Art
    • Can anyone apply for an Own Art?
      You need to be a UK resident over the age of 18.

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    • What is Own Art?
      Own Art is an interest-free scheme set up by the Arts Council designed to make it easy and affordable for everyone to buy and collect contemporary art. It enables the buyer to spread the payments over a 10 month period in monthly instalments, and you'll never be paying more than the advertised price. To find out more please refer to our Own Art page.  

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  • Security and Payments
      No items found.
  • Framing
  • Artist Submissions
  • Storage and Uncollected Works
  • Misc
    • Do you offer insurance valuations for Banksy works?
      We offer a full insurance valuation service at the gallery for Banksy works. We will require details of the print including an image, condition and where it was purchased. A Banksy appraisal expert will then evaluate this before issuing the valuation on gallery headed paper. The letter will be signed and dated by the gallery Director and can be used to assist for insurance purposes or simply for your own records. The cost of this service is £65 + VAT

      Link to this FAQ >

    • How can I get updates from Hang-Up ?
      We send a weekly news email to all our subscribers. New work is updated almost on a daily basis and you can also follow the gallery on Twitter, Instagram and Facebook. You can sign-up on our homepage.

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FAQs