How quickly do I have to pay for my purchase?

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• What are your return and cancellation policies?

  Should you wish to cancel your order before it has been dispatched, please contact the gallery as soon as possible as orders are processed almost immediately. Orders cannot be cancelled after 7 days.

  Where goods have been dispatched, it is the buyer’s responsibility to inspect goods verifying quantity specifications and details. Upon receipt of the goods, the purchaser must raise any queries or complaints about the goods within 7 days otherwise; we will deem the purchase and delivery accepted by you.

  Any returned goods which are not defective or faulty must be returned at your own cost.

  For more information, please refer to our T&Cs.

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• How is my artwork insured?

  
All artworks are packed by a specialist team and sent using one of our secure specialist courier partners. Standard shipping options cover loss and damage to artworks to a maximum of £10,000.

  Additional shipping insurance is available to purchase at the costs below, current as of April 2019. 


  £95 + VAT for Artworks with a value of £10,000 - £20,000

  £195+ VAT for Artworks with a value of £20,000 - £40,000

  £295 +VAT for Artworks with a value of £40,000 - £60,000

  £395+ VAT for Artworks with a value of £60,000 - £80,000

  For artworks with a value of more than £80,000, please contact the gallery directly at info@hanguppictures.com.

  Unless additional insurance is taken with us, our liability for claims of loss or damage is limited to either the value of the goods or repair/restoration to a maximum of £10,000.

  Additional insurance is underwritten by XL Catlin Insurance Company UK Ltd.

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• Is all the work that is available online stored at the gallery?

  Whilst most of the work online is stored at the gallery and our off-site storage unit, not all works are kept on-site. We can, however, order artwork into the gallery for viewings from our artists and collectors. Please contact the gallery at info@hanguppictures.com regarding the work of interest and we will be able to assist you with further information.

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• What is the maximum amount in cash that I can pay?

  In accordance with HMRC regulations, the gallery cannot and will not accept cash payments of €10,000 or more for items purchased at the gallery. This includes several cash payments for a single transaction totalling €10,000 or more, as well as a series of payments and payments on account.

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• Can I reserve an artwork?

  You can reserve any artwork by placing a deposit. You can place a deposit on works above £10,000 directly via our website. Simply select your artwork of choice and continue through to check out, where you will see the option to make a 10% payment or 100% payment. For works below this value, please reach out to us directly at info@hanguppictures.com.
  
  Once your deposit payment has been processed, a member of the team will reach out to confirm your purchase. A 10% deposit will secure the work, and full payment is expected within 7 days unless otherwise agreed.
  
  If you are unable to pay within this time frame and you do not notify the gallery of your circumstances, your order will be cancelled and the work released back into sale.

  It is our gallery policy that we are unable to hold works without a deposit.

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• Can I pay using AMEX (American Express)?

  American Express cards can be used to pay for artwork at the gallery. There is no charge for doing so on any amount under £10,000.
  
  To cover the processing fees that American Express charge the gallery a 3% surcharge will be added to the invoice total for all AMEX transactions exceeding £10,000.

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• Can I pay using PayPal?

  PayPal can be used to pay for artwork at the gallery. There is no charge for doing so on any amount under £10,000.
  
  For all PayPal transactions exceeding £10,000, a 3% surcharge will be added to the invoice total to cover the processing fees that PayPal charge the gallery.

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• Can you help me source an artwork that is not showing on your website?

  We are often able to source works of the artists we sell specifically for clients so if there is a particular piece you are looking for, do get in touch with the gallery and we'll do our best to assist.

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• Do you supply a receipt or/and COA?

  Yes, we do. When an online transaction is complete, you will be shown a receipt on screen with your order reference number. An invoice (showing full payment) will be emailed to you with details of your purchase including shipping and total amounts; this also applies to purchases made at the gallery and/or over the phone.

  The gallery invoice acts as your proof of purchase and confirmation that the work is genuine.

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• What happens if my item is damaged?

  In the unlikely event that your artwork arrives damaged, please contact the gallery via phone call or email within 48 hours of receipt of the damaged goods. We must hear from you within this time to be eligible for a replacement or refund.
  
  Please ensure that all packaging materials are retained and take photographs of the damage provided where possible.
  

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