Help

Your questions answered

    • You can book your appointment by getting in touch on our website, by calling us on the +44 (0)20 3667 4550 or by emailing us at info@hanguppictures.com. If closer to the time of your appointment you're feeling unwell or you have been in contact with someone who has been diagnosed with Covid-19, please get in touch to reschedule your appointment.

      Link to this Article >

    • There must not be physical contact between gallery staff and visitors, so please avoid handshakes or any other kind of greetings.

      Link to this Article >

    • Visitors wont be allowed to access the toilets as public toilets are high risk for transmission.

      Link to this Article >

    • Yes, you must wear a mask while in the gallery premises, you can bring your own or we can provide you with one at arrival.

      Link to this Article >

    • You must use hand sanitiser when entering the gallery premises, we can provide you with it if you're not carrying your own one.

      Link to this Article >

    • No, you don't have to wear gloves. In fact, if you are wearing gloves, you'll be asked to dispose them and use hand sanitiser.

      Link to this Article >

    • You must keep distance from the gallery staff at all times by following the '2m' social distancing rule while at the gallery premises.

      Link to this Article >

    • To reduce risk of transmission and in order to comply to social distancing measures only two visitors at a time are allowed.

      Link to this Article >

    • The majority of the Banksy work sold via the gallery is done so on the margin scheme and VAT cannot be isolated and broken out on the invoice even when sold and invoiced within the United Kingdom. Further information on the margin scheme can be found here.

      https://www.gov.uk/vat-margin-schemes

      Link to this Article >

    • In the interest of client confidentiality and to prevent fraud it is gallery policy to only disclose edition numbers for Banksy prints to the final buyer.

      Link to this Article >

    • We offer a full insurance valuation service at the gallery for Banksy works.

      We will require details of the print including an image, condition and where it was purchased. A Banksy appraisal expert will then evaluate this before issuing the valuation on gallery headed paper.

      The letter will be signed and dated by the Gallery Director and can be used to assist for insurance purposes or simply for your own records.

      https://hanguppictures.com/banksy/insurance-valuations

      The cost of this service is £75 + VAT

      Link to this Article >

    • This is a question we get asked a lot, and there is no straight answer as it is impossible to predict the future. We can say that his works have risen in price phenomenally over the past decade. In the last 24 months prices have doubled for both signed and unsigned editons. We do not encourage to just purchase for investment, though. Choose a piece that you like and enjoy the artwork. Any financials benefits that come with it should be considered a bonus.

      Link to this Article >

    • Unless the print has never seen the light of the day and has been stored flat since purchase direct from the publisher (which very few have) we steer away from using the word mint. We prefer to say there are 'no condition issues' and the print is in 'excellent condition'.

      Link to this Article >

    • Banksy prints are extremely sought after and collectable limited edition artworks. As such when new ones become available the market can be competitive often with collectors looking to purchase the same print.

      The market can also move extremely fast with prices and availability changing very quickly. If a piece is left on reserve it prevents other collectors from purchasing.

      For both these reasons it is gallery policy that without special discretion from the director we will not hold Banksy works without a deposit. If you wish therefore to reserve a piece we ask for 20% of the sales price and once we have confirmation of payment the work will be removed from sale and marked as reserved.

      Without a deposit we will not be responsible if the print is no longer available even if you have asked us to reserve it.

      Link to this Article >

    • Please contact the gallery directly for editioned canvas or unique works by Banksy.

      Link to this Article >

    • COA's are issued by Pest Control. They can be applied for from the Pictures of Walls website. If the application is successful you will be contacted and a payment of £50 + VAT will be requested. You will then be issued a certificate of authenticity for your Banksy and it is ready to sell.

      Be aware the process is by no means immediate and can take anything from a few days to a few months.

      Link to this Article >

    • We will only sell Banksy prints with a COA (Certificate of Authentication) from Pest Control and we recommend whether purchasing from Hang-Up Gallery or elsewhere that you only purchase prints with this paperwork in place.

      Link to this Article >

    • Condition is very important and should certainly be a key factor when purchasing Banksy works.All Banksy works sold with Hang-Up are condition checked and we are fully transparent with our clients.

      Only 12 years ago Banksy prints were sold for less than £100 and not all were handled with the care and attention that one would expect today. For some prints this can add to the history as it creates a back story and a signature smudge or a screen over running adds to the individuality of the print. For others it can be problematic and affect value.If there are tears, creases, smudges, handling marks corner damage, restoration damage etc we will flag this up and advise accordingly.

      Cheap frames and non archival materials can reap havoc with artworksparticularlywithmounts staining the artwork.At Hang-Up all the Banksy prints we sell are thoroughly condition checked.

      Link to this Article >

    • Assuming unframed it will either be sent flat packed or rolled in a bespoke tube. If framed then generally it will be sent in a bespoke crate specific to the artwork and lined with foam.

      Link to this Article >

    • We send all Banksy COA's separate to the picture. We do this for security reasons so please do not be alarmed

      Your COA will be sent by tracked mail and is usually with you within a week.

      Link to this Article >

    • Pest Control is the handling service on behalf of Banksy. Pest Control determine whether Banksy was responsible for making a particular piece of artwork and issue a Certificate Of Authentication (COA) if this is the case. The process is non for profit has been set up to help prevent innocent people from becoming victims of fraud.

      Link to this Article >

    • POA is an abbreviation for Price on Application. We try to put prices on all of the prints but often the higher and more sought after items will be marked as POA. This is due to the fact that the market can move quickly with prices rising based on auction results, new exhibitions, announcements relevant to the artist, etc.

      We will also mark some consigned pieces as POA so we can confirm availability before any online order is processed.

      Link to this Article >

    • We have specialised in dealing in Banksy prints since 2008 and are currently the largest online dealers operating worldwide. We strive to offer the best possible purchasing experience. All works are condition checked and sold with full Pest Control authentication

      Gallery staff are passionate and knowledgeable and on hand to help you with any questions you may have.

      Link to this Article >

    • Be it for signed or unsigned Banksy limited edition prints, once the edition number is set and the works have been printed and sold no more can be made. That is to say, the screens that the prints were produced from are destroyed and there is no possibility of reprinting. This strict adherence to set edition sizes ensures that the works maintain their rarity and of course their long term value.

      Link to this Article >

    • Should you wish to cancel your order before it has been dispatched, please contact the gallery as soon as possible as orders are processed almost immediately. Orders cannot be cancelled after 7 days.

      Where goods have been dispatched, it is the buyer’s responsibility to inspect goods verifying quantity specifications and details. Upon receipt of the goods, the purchaser must raise any queries or complaints about the goods within 7 days otherwise; we will deem the purchase and delivery accepted by you.

      Any returned goods which are not defective or faulty must be returned at your own cost.

      For more information, please refer to our T&Cs.

      Link to this Article >

    • The government has introduced new anti-money laundering measures which will affect all art dealers, galleries and their clients as of 10th January 2020. This is an EU wide legislation to which the UK will abide irrespective of Brexit.

      Similar legislation is also expected to be introduced in the US in the near future. 

We will have to take, and be seen to take, all reasonable steps to mitigate the risks of money-laundering occurring in the course of our business, including the risks of being paid with illegally obtained funds.



      As part of these obligations and before the completion of any sale, Hang-Up Pictures Ltd will be legally obliged to carry out identification and screening checks on all clients buying from our gallery. These checks are broadly similar to those carried out by banks when you open up a bank account and have already been put in place by the major international auction houses.



      For individuals, we will require a copy of a valid photo identity document such as a passport, driving license or national ID card which confirms their full name, date of birth, nationality and permanent residential address.

      For companies, we will require company details including evidence of incorporation, directors and the ultimate beneficial owners. In a situation where an agent/advisor is acting on behalf of a buyer, we will be required to identify the ultimate buyer in addition to the agent.

      

Payments received by the gallery will have to be received from a bank account held in the name of the person or entity named on the invoice. In the event that you wish for a third party to pay for a purchase on your behalf, you will have to seek our prior authorisation to do this and if the information you provide to us doesn’t meet with these new legal requirements, unfortunately we will have to reserve the right to refuse third party payments.

      

We ask you to bear with us whilst we carry out these mandatory checks before the completion of a sale of a work of art. Please understand that we are obliged to do this for all our clients, even those with whom we have dealt in the past, but rest assured that we will do our best to make the process as quick and efficient as we possibly can.

      

We assure you that the information which you provide to us will be held and processed in accordance with our privacy policy and will remain secure and confidential at all times.

If you have any questions please contact info@hanguppictures.com.

      Link to this Article >

    • 
All artworks are packed by a specialist team and sent using one of secure specialist courier partners.Standard shipping options cover loss and damage to artworks to a maximum of £10 000.

      Additional shipping insurance is available to purchase at the costs below current of April 2019. 


      £95 + VAT for Artworks with a value of £10 000 - £20 000

      £195+ VATfor Artworks with a value of £20 000 - £40 000

      £295 +VATfor Artworks with a value of £40 000 - £60 000

      £395+ VATfor Artworks with a value of £60 000 - £80 000

      Artworks with a value of £80 000 + Please contact the gallery

      Unless additional insurance is taken with us, our liability for claims of loss or damage is limited to either the value of the goods or repair/restoration to a maximum of £10 000.

      Additional insurance is underwritten by XL Catlin Insurance Company UK Ltd

      Link to this Article >

    • Whilst most of the work online is stored at the gallery and our off-site storage unit, not all works are kept on site. We can,however, order artworks into the gallery for viewings from our artists and collectors. Please contact the gallery regarding the work of interestand we will be able to assist you with further information.

      Link to this Article >

    • In accordance with HMRC regulations the gallery cannot and will not acceptcash payments of €10 000 or more for items purchased at the gallery.

      This includeseveral cash payments for a single transaction totalling€10 000or more as well as a series of payments and payments on account. Cash payments totalling€10 000or more which appear to have been broken down into smaller amounts so that they come below the high value payment limit

      Link to this Article >

    • It is gallery policy that we are unable to hold works without a deposit. A 20% deposit will secure the work and full payment is then expected in 7 days. If you are unable to pay within this time frame without notifying the gallery of your circumstances, the deposit will be non-refundable and held as acredit for future purchases.

      Link to this Article >

    • American Express cards can be used to pay for artworks at the gallery. There is no charge for doing so on any amount under £10 000.To cover the processing fees that American Express charge the gallerya 3% surcharge will be added to the invoice total for all AMEXtransactions exceeding £10 000

      Link to this Article >

    • PAYPAL can be used to pay for artworks at the gallery. There is no charge for doing so on any amount under £10 000. To cover the processing fees that Paypal charge the gallery a 3% surcharge will be added to the invoice total for all Paypal transactions exceeding £10 000

      Link to this Article >

    • We have a unique service that matches Sellers and Seekers of the most desirable artworks on the market. Not all artist are accepted, please refer to MATCH for further details.

      Link to this Article >

    • Yes, we do. When an online transaction is complete, you will be shown a receipt on screen with your order reference number. An invoice (showing full payment) will be emailed to you with details of your purchase including shipping and total amounts; this also applies to purchases made at the gallery and/or over the phone.

      The gallery invoice acts as your proof of purchase and confirmation that the work is genuine.

      Link to this Article >

    • Customers must contact us by email within 3 working days of receipt of the damaged goods to be eligible for replacement or refund. All packaging must be retained and photos of the damaged provided when possible. A member of our team will be in touch with instructions on how the product will be returned.

      Link to this Article >

    • The artist’s royalty depends on the resale price. The higher the sale price of the artwork, the lower the overall royalty rate.

      The royalty is worked out according to a sliding scale from 4% to 0.25%.

      Hang-Up is committed to championing artists rights and ensures the ARR is collected for relevant sales and paid to DACS.

      Link to this Article >

    • The Artist's Resale Right means that artists could be entitled to a royalty each time their work is resold with the involvement of an auction house, gallery or dealer for €1,000 or more.

      As of 1 January 2012, the Right in the UK was extended to cover sales of work by deceased artists still in copyright, which means that beneficiaries and heirs can now benefit. In the UK, copyright lasts for the lifetime of the artist plus 70 years after their death, to the end of that calendar year.

      This is the most significant new right for visual artists and their heirs in recent times, giving them an ongoing stake in the value of the artist's work.

      Hang-Up is committed to championing artists rights and ensures the ARR is collected for relevant sales and paid to DACS.

      Link to this Article >

    • Commissions are fixed

      Link to this Article >

    • Applications for Pest Control for a banksy print are to be made directly with Pest Control

      Link to this Article >

    • We sell your secondary market artwork and get you the best possible return. With over a decade of experience we have an unrivalled global collector base and place artworks quickly and discretely.

      Link to this Article >

    • We aim to sell works within the contracted period of 60 days. Priced correctly and in line with the market It is usually quicker.

      Link to this Article >

    • We have an in house tracking system with over ten years of pricing data from the sale of Banksy works from auctions, galleries and private sales. We follow the market very carefully, it’s our business.

      We use this information to calculate the current values so can assist with valuations if submitting work with the ‘sell art’ service.

      Link to this Article >

    • We can only accept Banksy prints with Pest Control certification for sale using the ‘Sell Art’ service.

      Link to this Article >

    • This service is for secondary market artworks from the artists listed and is designed to help collectors sell their work in the secondary market. If you are an artist seeking representation it is best to contact the gallery directly.

      Link to this Article >

    • It is free to consign artworks. Once sold the gallery takes a commission from the final sales price.

      Link to this Article >

    • We accept artworks from the list of consignment artists with a value of £1500 and above

      Link to this Article >

    • Please see the commissions page for the current pricing

      Link to this Article >

    • On occassion we will not be able to find a buyer for the artwork. This is a rare and should this happen we will discuss available options with you in person.

      Link to this Article >

    • We are liable for the artwork once it is in the gallery’s possession but it is the seller’s responsibility to ensure it reaches us in good order.

      Link to this Article >

    • The gallery pays for all shipping costs to the end buyer but It is the sellers responsibility to cover any and all costs relating to packing and shipping the artwork to the gallery.

      Link to this Article >

    • Artworks left with the gallery are covered by a specialist insurance policy provided by XL Catlin and underwritten by Virtu,

      Link to this Article >

    • We have been collecting Banksy work for almost twenty years and operating in this field as a gallery for well over a decade so we know it well!

      We offer some of the most competitive commission rates and our detailed knowledge of the marketplace ensures that as a seller you will receive the best possible returns.

      We are the biggest dealers worldwide in secondary market Banksy sales.

      Link to this Article >

    • We treat client confidentiality very seriously and do not share any personal details of buyers or sellers.

      Link to this Article >

    • When submitting a consignment, we ask that you provide as much information as possible on the item in question. Please be open about the condition of the work and include detailed images if possible.

      Link to this Article >

    • We will do our best to respond to your enquiry within 48 hours.

      Link to this Article >

    • We quote a spread of how much the gallery estimates the artwork will fetch in the current market. We may market your artwork at a higher price to allow for client negotiations.

      Link to this Article >

    • As well as Bansky we accept artwork on consignment from David Shrigley, Kaws, Keith Haring, Basquiat, Grayson Perry, Jose Parla, KAWS and Harland Miller.

      Link to this Article >

    • This service is for secondary market work from a select list of artists only. Please do not use this form for artwork submissions.

      Link to this Article >

    • If you have purchased an artwork using Own Art and opted to collect from the gallery the monthly loan repayments will be automatically triggered 7 days after your notification that the artwork is available for collection. It is important to note that we have limited storage space at the gallery and if the artwork is left uncollected for over 28 days then it will be moved to our storage facility and additional charges will be payable.

      Link to this Article >

    • Your first payment will normally be debited from your account around 4 weeks after the date on which you signed the agreement. You will receive a letter confirming the date.

      Link to this Article >

    • You need to be a UK resident over the age of 18.

      Link to this Article >

    • Own Art is an interest-free scheme set up by the Arts Council designed to make it easy and affordable for everyone to buy and collect contemporary art. It enables the buyer to spread the payments over a 10 month period in monthly instalments, and you'll never be paying more than the advertised price.

      To find out more please refer to our Own Art page.

      Link to this Article >

    • The majority of the Banksy work sold via the gallery is done so on the margin scheme and VAT cannot be isolated and broken out on the invoice even when sold and invoiced within the United Kingdom. Further information on the margin scheme can be found here.

      https://www.gov.uk/vat-margin-schemes

      Link to this Article >

    • In accordance with HMRC regulations the gallery cannot and will not acceptcash payments of €10 000 or more for items purchased at the gallery.

      This includeseveral cash payments for a single transaction totalling€10 000or more as well as a series of payments and payments on account. Cash payments totalling€10 000or more which appear to have been broken down into smaller amounts so that they come below the high value payment limit

      Link to this Article >

    • PAYPAL can be used to pay for artworks at the gallery. There is no charge for doing so on any amount under £10 000. To cover the processing fees that Paypal charge the gallery a 3% surcharge will be added to the invoice total for all Paypal transactions exceeding £10 000

      Link to this Article >

    • GB944146717000

      Link to this Article >

    • The majority of our works are sold using a UK government scheme called the margin scheme.

      It is applied for all secondary market artworks and the cost of the VAT is included in the sales price.When selling work directly from VAT registered artists or publishers, standard VAT will be charged - currently 20%.

      A full explanation of the margin scheme from the UK government website can be found here.

      Link to this Article >

    • For works sold under the margin scheme,we do not deduct VAT as this is already included within the cost of the artwork.If the work is not sold under the margin scheme, then VAT can be deducted from your order.

      A full explanation of the margin scheme from the UK government website can be found here

      For more information on the margin scheme, please refer to our T&Cs.

      Link to this Article >

    • The company VAT No. is 944 1467 17

      Link to this Article >

    • The government has introduced new anti-money laundering measures which will affect all art dealers, galleries and their clients as of 10th January 2020. This is an EU wide legislation to which the UK will abide irrespective of Brexit.

      Similar legislation is also expected to be introduced in the US in the near future. 

We will have to take, and be seen to take, all reasonable steps to mitigate the risks of money-laundering occurring in the course of our business, including the risks of being paid with illegally obtained funds.



      As part of these obligations and before the completion of any sale, Hang-Up Pictures Ltd will be legally obliged to carry out identification and screening checks on all clients buying from our gallery. These checks are broadly similar to those carried out by banks when you open up a bank account and have already been put in place by the major international auction houses.



      For individuals, we will require a copy of a valid photo identity document such as a passport, driving license or national ID card which confirms their full name, date of birth, nationality and permanent residential address.

      For companies, we will require company details including evidence of incorporation, directors and the ultimate beneficial owners. In a situation where an agent/advisor is acting on behalf of a buyer, we will be required to identify the ultimate buyer in addition to the agent.

      

Payments received by the gallery will have to be received from a bank account held in the name of the person or entity named on the invoice. In the event that you wish for a third party to pay for a purchase on your behalf, you will have to seek our prior authorisation to do this and if the information you provide to us doesn’t meet with these new legal requirements, unfortunately we will have to reserve the right to refuse third party payments.

      

We ask you to bear with us whilst we carry out these mandatory checks before the completion of a sale of a work of art. Please understand that we are obliged to do this for all our clients, even those with whom we have dealt in the past, but rest assured that we will do our best to make the process as quick and efficient as we possibly can.

      

We assure you that the information which you provide to us will be held and processed in accordance with our privacy policy and will remain secure and confidential at all times.

If you have any questions please contact info@hanguppictures.com.

      Link to this Article >

    • Unless otherwise agreed for any order over £10 000 we ask for payment to be made via BACS transfer or International wire. Identificationmay be requested for any card payment. Please do not be offended if this is requested we are obliged to do by our credit card processing company.

      Link to this Article >

    • As a term of sale we are obliged by our credit card processing company to (on occasion) request identification includingproof of address for any card payment taken. We do this simply to remain compliant so please do not be offended if this has been requested of you.

      Link to this Article >

    • In accordance with HMRC regulations the gallery cannot and will not acceptcash payments of €10 000 or more for items purchased at the gallery.

      This includeseveral cash payments for a single transaction totalling€10 000or more as well as a series of payments and payments on account. Cash payments totalling€10 000or more which appear to have been broken down into smaller amounts so that they come below the high value payment limit

      Link to this Article >

    • American Express cards can be used to pay for artworks at the gallery. There is no charge for doing so on any amount under £10 000.To cover the processing fees that American Express charge the gallerya 3% surcharge will be added to the invoice total for all AMEXtransactions exceeding £10 000

      Link to this Article >

    • PAYPAL can be used to pay for artworks at the gallery. There is no charge for doing so on any amount under £10 000. To cover the processing fees that Paypal charge the gallery a 3% surcharge will be added to the invoice total for all Paypal transactions exceeding £10 000

      Link to this Article >

    • Please use the invoice number and the name of the artwork as your payment reference when wiring money to pay an invoice

      Link to this Article >

    • The purchaser is responsible for all bank fees/charges when wiring money from overseas. The artwork will not be shipped unless the invoiced amount has been received in full.

      Link to this Article >

    • The government has introduced new anti-money laundering measures which will affect all art dealers, galleries and their clients as of 10th January 2020. This is an EU wide legislation to which the UK will abide irrespective of Brexit.

      Similar legislation is also expected to be introduced in the US in the near future. 

We will have to take, and be seen to take, all reasonable steps to mitigate the risks of money-laundering occurring in the course of our business, including the risks of being paid with illegally obtained funds.



      As part of these obligations and before the completion of any sale, Hang-Up Pictures Ltd will be legally obliged to carry out identification and screening checks on all clients buying from our gallery. These checks are broadly similar to those carried out by banks when you open up a bank account and have already been put in place by the major international auction houses.



      For individuals, we will require a copy of a valid photo identity document such as a passport, driving license or national ID card which confirms their full name, date of birth, nationality and permanent residential address.

      For companies, we will require company details including evidence of incorporation, directors and the ultimate beneficial owners. In a situation where an agent/advisor is acting on behalf of a buyer, we will be required to identify the ultimate buyer in addition to the agent.

      

Payments received by the gallery will have to be received from a bank account held in the name of the person or entity named on the invoice. In the event that you wish for a third party to pay for a purchase on your behalf, you will have to seek our prior authorisation to do this and if the information you provide to us doesn’t meet with these new legal requirements, unfortunately we will have to reserve the right to refuse third party payments.

      

We ask you to bear with us whilst we carry out these mandatory checks before the completion of a sale of a work of art. Please understand that we are obliged to do this for all our clients, even those with whom we have dealt in the past, but rest assured that we will do our best to make the process as quick and efficient as we possibly can.

      

We assure you that the information which you provide to us will be held and processed in accordance with our privacy policy and will remain secure and confidential at all times.

If you have any questions please contact info@hanguppictures.com.

      Link to this Article >

    • It is gallery policy that we are unable to hold works without a deposit. A 20% deposit will secure the work and full payment is then expected in 7 days. If you are unable to pay within this time frame without notifying the gallery of your circumstances, the deposit will be non-refundable and held as acredit for future purchases.

      Link to this Article >

    • American Express cards can be used to pay for artworks at the gallery. There is no charge for doing so on any amount under £10 000.To cover the processing fees that American Express charge the gallerya 3% surcharge will be added to the invoice total for all AMEXtransactions exceeding £10 000

      Link to this Article >

    • Certain editions are sold 'staggered' which means that as the edition sells the price will rise in increments. If we are selling on behalf of a publisher it is our contractual obligation to match the price. Whilst we strive to ensure pricing is correct if the publishers price has recently changed and not yet been updated on the website you will be notified and have the option to continue with the sale or not.

      Link to this Article >

    • POA is an abbreviation for Price on Application. We try to put prices on all of the prints but often the higher and more sought after items will be marked as POA. This is due to the fact that the market can move quickly with prices rising based on auction results, new exhibitions, announcements relevant to the artist, etc.

      We will also mark some consigned pieces as POA so we can confirm availability before any online order is processed.

      Link to this Article >

    • Whether it’s a single piece or a collection most insurance companies will require a written appraisal from an art market professional to meet their criteria. Valuations are also used for collectors personal records in keeping track of the values of their artwork.

      Link to this Article >

    • A signed and dated valuation designed to satisfy insurers requirements.

      Link to this Article >

    • The artwork is appraised and the valuation determined by many factors including condition, auction history, previous gallery sales data and general market performance for the particular artist. The art market can be fast moving so we will always quote a range in price to allow for market fluctuations.

      Link to this Article >

    • All framing is outsourced to our framing partners in North London. Should you wish to cancel an order then assuming work has not already started you will be liable only for the transportation costs to the framing company.

      If the work is in progress then you you will not be able to amend/cancel the order.

      Link to this Article >

    • Our trained art technicians will come to you andcan take care of all aspects of installing your new artwork in your home or commercial space.

      Rates

      Weekdays

      £125 + VAT per Hour

      £275 + VAT per Half Day

      Weekends

      £150 + VAT Per hour

      £300 + VAT per half day

      Link to this Article >

    • Yes, we do. Turnaround time is approximately 2 weeks from its collection. Please note that we only frame artworks purchased from Hang-Up Pictures Ltd.

      Link to this Article >

    • The government has introduced new anti-money laundering measures which will affect all art dealers, galleries and their clients as of 10th January 2020. This is an EU wide legislation to which the UK will abide irrespective of Brexit.

      Similar legislation is also expected to be introduced in the US in the near future. 

We will have to take, and be seen to take, all reasonable steps to mitigate the risks of money-laundering occurring in the course of our business, including the risks of being paid with illegally obtained funds.



      As part of these obligations and before the completion of any sale, Hang-Up Pictures Ltd will be legally obliged to carry out identification and screening checks on all clients buying from our gallery. These checks are broadly similar to those carried out by banks when you open up a bank account and have already been put in place by the major international auction houses.



      For individuals, we will require a copy of a valid photo identity document such as a passport, driving license or national ID card which confirms their full name, date of birth, nationality and permanent residential address.

      For companies, we will require company details including evidence of incorporation, directors and the ultimate beneficial owners. In a situation where an agent/advisor is acting on behalf of a buyer, we will be required to identify the ultimate buyer in addition to the agent.

      

Payments received by the gallery will have to be received from a bank account held in the name of the person or entity named on the invoice. In the event that you wish for a third party to pay for a purchase on your behalf, you will have to seek our prior authorisation to do this and if the information you provide to us doesn’t meet with these new legal requirements, unfortunately we will have to reserve the right to refuse third party payments.

      

We ask you to bear with us whilst we carry out these mandatory checks before the completion of a sale of a work of art. Please understand that we are obliged to do this for all our clients, even those with whom we have dealt in the past, but rest assured that we will do our best to make the process as quick and efficient as we possibly can.

      

We assure you that the information which you provide to us will be held and processed in accordance with our privacy policy and will remain secure and confidential at all times.

If you have any questions please contact info@hanguppictures.com.

      Link to this Article >

    • The artist’s royalty depends on the resale price. The higher the sale price of the artwork, the lower the overall royalty rate.

      The royalty is worked out according to a sliding scale from 4% to 0.25%.

      Hang-Up is committed to championing artists rights and ensures the ARR is collected for relevant sales and paid to DACS.

      Link to this Article >

    • The Artist's Resale Right means that artists could be entitled to a royalty each time their work is resold with the involvement of an auction house, gallery or dealer for €1,000 or more.

      As of 1 January 2012, the Right in the UK was extended to cover sales of work by deceased artists still in copyright, which means that beneficiaries and heirs can now benefit. In the UK, copyright lasts for the lifetime of the artist plus 70 years after their death, to the end of that calendar year.

      This is the most significant new right for visual artists and their heirs in recent times, giving them an ongoing stake in the value of the artist's work.

      Hang-Up is committed to championing artists rights and ensures the ARR is collected for relevant sales and paid to DACS.

      Link to this Article >

    • Our trained art technicians will come to you andcan take care of all aspects of installing your new artwork in your home or commercial space.

      Rates

      Weekdays

      £125 + VAT per Hour

      £275 + VAT per Half Day

      Weekends

      £150 + VAT Per hour

      £300 + VAT per half day

      Link to this Article >

    • Certain editions are sold 'staggered' which means that as the edition sells the price will rise in increments. If we are selling on behalf of a publisher it is our contractual obligation to match the price. Whilst we strive to ensure pricing is correct if the publishers price has recently changed and not yet been updated on the website you will be notified and have the option to continue with the sale or not.

      Link to this Article >

    • We offer a full insurance valuation service at the gallery for Banksy works.

      We will require details of the print including an image, condition and where it was purchased. A Banksy appraisal expert will then evaluate this before issuing the valuation on gallery headed paper.

      The letter will be signed and dated by the Gallery Director and can be used to assist for insurance purposes or simply for your own records.

      https://hanguppictures.com/banksy/insurance-valuations

      The cost of this service is £75 + VAT

      Link to this Article >

    • We send a weekly news email to all our subscribers. New work is updated almost on a daily basis and you can also follow the gallery on Twitter,Instagram andFacebook. You can sign-up on our homepage.

      Link to this Article >

    • We strive to get orders checked and packed for dispatch as quickly as possible, most are dispatched within 7 to 10 working days from purchase. Please allow 14 working days (UK) and up to 21 days (worldwide) to receive your artwork.

      Link to this Article >

    • The bulk of our orders are prepared weekly by the in house packers each Wednesday with courier collection scheduled each Thursday. Expedited shipping can be arranged for an additional charge. Please contact the gallery for details.

      Link to this Article >

    • Artworks purchased from Hang-Up are packed in house by our expert logistics team. Our team will flat-pack, crate or use our bespoke tubes to pack your artwork so that it can travel safely to its destination. Artworks are always handled with excellent care using cotton gloves to prevent damage and packed using the right materials. Artworks are then shipped with Flight Logistics, a respectable courier which provides specialist services to the art sector. Your artworks are always fully insured and trackable during transit.

      Link to this Article >

    • Yes, we ship worldwide. Artworks are professionally packed in-house and then shipped by secure courier. Unframed prints are generally sent rolled in bespoke thick and durable tubes. Costs are as follows:

      • UK Tube - Free
      • Europe Tube - £40
      • Rest of the world Tube - £99.

      Flat packing is also available, please contact us for a quote.If an artwork is framed it will beshipped in a wooden crate where extra shipping costs will apply and you will be contacted with a quote.

      Link to this Article >

    • Sending out artworks safely and securely requires considerable packaging. We have a specialist team in place to do this but as yet we have found no way around the excess packaging required to do the job properly. We are of course very aware of the environmental impact and encourage all our clients toreuse or recycle the packaging. Our packing team saves all bubble wrap, foam and cardboard from gallery purchases which may then be re-appropriated to package your orders.

      Link to this Article >

    • Should you wish to cancel your order before it has been dispatched, please contact the gallery as soon as possible as orders are processed almost immediately. Orders cannot be cancelled after 7 days.

      Where goods have been dispatched, it is the buyer’s responsibility to inspect goods verifying quantity specifications and details. Upon receipt of the goods, the purchaser must raise any queries or complaints about the goods within 7 days otherwise; we will deem the purchase and delivery accepted by you.

      Any returned goods which are not defective or faulty must be returned at your own cost.

      For more information, please refer to our T&Cs.

      Link to this Article >

    • Please allow ten days for refunds to be processed.

      Link to this Article >

    • All framing is outsourced to our framing partners in North London. Should you wish to cancel an order then assuming work has not already started you will be liable only for the transportation costs to the framing company.

      If the work is in progress then you you will not be able to amend/cancel the order.

      Link to this Article >

    • In the unlikely event that your artwork arrives damaged through transit it is essential that the gallery is notified within 48 hours and that detailed images of both the packaging and the artwork are taken paying particular attention to any damage that has been incurred.

      Link to this Article >

    • 
All artworks are packed by a specialist team and sent using one of secure specialist courier partners.Standard shipping options cover loss and damage to artworks to a maximum of £10 000.

      Additional shipping insurance is available to purchase at the costs below current of April 2019. 


      £95 + VAT for Artworks with a value of £10 000 - £20 000

      £195+ VATfor Artworks with a value of £20 000 - £40 000

      £295 +VATfor Artworks with a value of £40 000 - £60 000

      £395+ VATfor Artworks with a value of £60 000 - £80 000

      Artworks with a value of £80 000 + Please contact the gallery

      Unless additional insurance is taken with us, our liability for claims of loss or damage is limited to either the value of the goods or repair/restoration to a maximum of £10 000.

      Additional insurance is underwritten by XL Catlin Insurance Company UK Ltd

      Link to this Article >

    • Yes, your Hang-Up invoice acts as your proof of purchase and confirmation that the workis genuine.A Pest control certificate of authenticity will be also provided with all Banksy limited edition screen prints.

      Link to this Article >

    • Any artwork/purchases that are to be collected from the gallery must done so within 14 days of the order being made. Storage limitations at the gallery space prevent us from keeping client’s work for any longer unless agreed prior. A storage charge will be applicable for works left at the gallery for over 14 days. Please refer to FAQ's for charges

      Link to this Article >

    • If the gallery have notified you to collect an artwork(s) please contact the gallery within 14 days to arrange a date to do so. Due to space limitations failure to do so will mean that the work(s) may be moved to an external storage facility.

      Any items moved to the facility will be subject to a £35+ VAT administration/processing charge and a further £27.50+ VAT weekly charge to cover insurance and storage. Payment must be made in full before artworks can be released.

      This includes consignment artworks that are no longer being sold through the gallery.

      Link to this Article >

    • We’re not currently accepting artist submissions.

      Link to this Article >

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