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Can I pay using PayPal?
Buying Art
PayPal can be used to pay for artwork at the gallery. There is no charge for doing so on any amount under £10,000.
For all PayPal transactions exceeding £10,000, a 3% surcharge will be added to the invoice total to cover the processing fees
that PayPal charge the gallery.
More Buying Art articles
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The majority of the Banksy work sold via the gallery is done so on the margin scheme. VAT cannot be isolated and broken out on the invoice even when sold and invoiced within the United Kingdom. Further information on the margin scheme can be found here.
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American Express cards can be used to pay for artwork at the gallery. There is no charge for doing so on any amount under £10,000.
To cover the processing fees that American Express charge the gallery a 3% surcharge will be added to the invoice total for all AMEX transactions exceeding £10,000. -
You can reserve any artwork by placing a deposit. You can place a deposit on works above £10,000 directly via our website. Simply select your artwork of choice and continue through to check out, where you will see the option to make a 10% payment or 100% payment. For works below this value, please reach out to us directly at info@hanguppictures.com.
Once your deposit payment has been processed, a member of the team will reach out to confirm your purchase. A 10% deposit will secure the work, and full payment is expected within 7 days unless otherwise agreed.
If you are unable to pay within this time frame and you do not notify the gallery of your circumstances, your order will be cancelled and the work released back into sale.It is our gallery policy that we are unable to hold works without a deposit.
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We are often able to source works of the artists we sell specifically for clients so if there is a particular piece you are looking for, do get in touch with the gallery and we'll do our best to assist.
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Please use the invoice number and the name of the artwork as your payment reference when wiring money to pay an invoice.
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Yes, we do. When an online transaction is complete, you will be shown a receipt on screen with your order reference number. An invoice (showing full payment) will be emailed to you with details of your purchase including shipping and total amounts; this also applies to purchases made at the gallery and/or over the phone.
The gallery invoice acts as your proof of purchase and confirmation that the work is genuine.
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The majority of our works are sold using a UK government scheme called the margin scheme.
It is applied for all secondary market artworks and the cost of the VAT is included in the sales price. When selling work directly from VAT registered artists or publishers, standard VAT will be charged - currently 20%.
A full explanation of the margin scheme from the UK government website can be found here.
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All artworks are packed by a specialist team and sent using one of our secure specialist courier partners. Standard shipping options cover loss and damage to artworks to a maximum of £10,000.
Additional shipping insurance is available to purchase at the costs below, current as of April 2019.
£95 + VAT for Artworks with a value of £10,000 - £20,000
£195+ VAT for Artworks with a value of £20,000 - £40,000
£295 +VAT for Artworks with a value of £40,000 - £60,000
£395+ VAT for Artworks with a value of £60,000 - £80,000
For artworks with a value of more than £80,000, please contact the gallery directly at info@hanguppictures.com.
Unless additional insurance is taken with us, our liability for claims of loss or damage is limited to either the value of the goods or repair/restoration to a maximum of £10,000.
Additional insurance is underwritten by XL Catlin Insurance Company UK Ltd.
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Payment for artworks and services must be made within 5 days, unless otherwise agreed upon in writing with the gallery.
If payment is not received within the stipulated period of 5 days, or within any mutually agreed-upon extended time frame negotiated with the gallery, the gallery reserves the right to cancel the sale.
In the event that payment is not completed within the aforementioned 5-day period or the agreed-upon extended time frame, any partial payment made by the buyer will not be refunded. Instead, it will be retained as a credit that can be applied toward a future purchase.
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Sales of secondary market artwork operate on the margin scheme. Full details on how this scheme works can be found on the UK Government website.
If the work is not sold under the margin scheme, then VAT can be deducted from your order. -
Whilst most of the work online is stored at the gallery and our off-site storage unit, not all works are kept on-site. We can, however, order artwork into the gallery for viewings from our artists and collectors. Please contact the gallery at info@hanguppictures.com regarding the work of interest and we will be able to assist you with further information.
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Should you wish to cancel your order before it has been dispatched, please contact the gallery as soon as possible as orders are processed almost immediately. Orders cannot be cancelled after 7 days.
Where goods have been dispatched, it is the buyer’s responsibility to inspect goods verifying quantity specifications and details. Upon receipt of the goods, the purchaser must raise any queries or complaints about the goods within 7 days otherwise; we will deem the purchase and delivery accepted by you.
Any returned goods which are not defective or faulty must be returned at your own cost.
For more information, please refer to our T&Cs.
The gallery reserves the right to cancel or withdraw any artwork or terminate any contract at any time, for reasons beyond its reasonable control, including but not limited to artist withdrawal, condition issues, authenticity concerns, or curatorial decisions. In such cases, the gallery will notify the buyer in writing and refund any payments made by the buyer in respect of the cancelled artwork.
The gallery may also terminate any contract if the buyer fails to make payment when due or substantially breaches any other obligation under these terms.
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In the unlikely event that your artwork arrives damaged, please contact the gallery via phone call or email within 48 hours of receipt of the damaged goods. We must hear from you within this time to be eligible for a replacement or refund.
Please ensure that all packaging materials are retained and take photographs of the damage provided where possible. -
In accordance with anti-money laundering regulations introduced on 10th January 2020, all art dealers, galleries, and their clients must comply with EU-wide legislation, which the UK will follow irrespective of Brexit.
As part of our legal obligations, Hang-Up Pictures Ltd must take all reasonable steps to prevent money laundering, including ensuring that payments received are not derived from illicit sources. To comply with these regulations, we are required to conduct identity and screening checks on all clients before completing a sale.
These checks apply to all clients purchasing artworks valued at £10,000 or more or conducting transactions exceeding £10,000 in total. This requirement applies to all customers, whether new or longstanding collectors.
What We Need From You
- For individuals: A copy of a valid photo identity document (passport, driving license, or national ID card) confirming your full name, date of birth, nationality, and permanent residential address.
- For companies: Company details, including proof of incorporation, details of directors, and ultimate beneficial owners.
- For purchases via agents/advisors: We must verify the ultimate buyer in addition to the agent.
All payments must be made from a bank account held in the name of the person or entity on the invoice. If a third party wishes to make a payment on your behalf, prior authorization is required. If the information provided does not meet legal requirements, we reserve the right to refuse third-party payments.
We understand that these checks may be an inconvenience, and we appreciate your patience while we complete them. We are legally required to retain the information you provide for five years, and all data will be handled securely and in accordance with our Privacy Policy.
If you have any questions or concerns, please contact us at info@hanguppictures.com. We are committed to making this process as smooth and efficient as possible for you.
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In accordance with HMRC regulations, the gallery cannot and will not accept cash payments of €10,000 or more for items purchased at the gallery. This includes several cash payments for a single transaction totalling €10,000 or more, as well as a series of payments and payments on account.
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Unless otherwise agreed for any order over £10,000 we ask for payment to be made via BACS transfer or International wire. Identification may be requested for any card payment. Please do not be offended if this is requested as we are obliged to do so by our credit card processing company.
If you would like to use a credit card for amounts over £10,000, we would ask for an additional payment of 3.25%.
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The company VAT No. is 944 1467 17.
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GB944146717000
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Gallery staff are requested by law to check all sales over £10,000 and will require identification, proof of address and confirmation of the source of funds to proceed with the sale.
The gallery subscribes and adheres to the latest Anti Money Laundering (AML) regulations to monitor customers' transactions and report suspicious financial activity. We are committed to deterring criminals from purchasing art using laundered funds. -
The purchaser is responsible for all bank fees/charges when wiring money from overseas. The artwork will not be shipped unless the invoiced amount has been received in full.
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As a term of sale, we are obliged by our credit card processing company to (on occasion) request identification including proof of address for any card payment taken. We do this simply to remain compliant so please do not be offended if this has been requested of you.