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How is my artwork insured?
Buying Art
All artworks are packed by a specialist team and sent using one of our secure specialist courier partners. Standard shipping options cover loss and damage to artworks to a maximum of £10,000.
Additional shipping insurance is available to purchase at the costs below, current as of April 2019.
£95 + VAT for Artworks with a value of £10,000 - £20,000
£195+ VAT for Artworks with a value of £20,000 - £40,000
£295 +VAT for Artworks with a value of £40,000 - £60,000
£395+ VAT for Artworks with a value of £60,000 - £80,000
For artworks with a value of more than £80,000, please contact the gallery directly at info@hanguppictures.com.
Unless additional insurance is taken with us, our liability for claims of loss or damage is limited to either the value of the goods or repair/restoration to a maximum of £10,000.
Additional insurance is underwritten by XL Catlin Insurance Company UK Ltd.
More Buying Art articles
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American Express cards can be used to pay for artwork at the gallery. There is no charge for doing so on any amount under £10,000.
To cover the processing fees that American Express charge the gallery a 3% surcharge will be added to the invoice total for all AMEX transactions exceeding £10,000. -
PayPal can be used to pay for artwork at the gallery. There is no charge for doing so on any amount under £10,000.
For all PayPal transactions exceeding £10,000, a 3% surcharge will be added to the invoice total to cover the processing fees that PayPal charge the gallery. -
You can reserve any artwork by placing a deposit. You can place a deposit on works above £10,000 directly via our website. Simply select your artwork of choice and continue through to check out, where you will see the option to make a 10% payment or 100% payment. For works below this value, please reach out to us directly at info@hanguppictures.com.
Once your deposit payment has been processed, a member of the team will reach out to confirm your purchase. A 10% deposit will secure the work, and full payment is expected within 7 days unless otherwise agreed.
If you are unable to pay within this time frame and you do not notify the gallery of your circumstances, your order will be cancelled and the work released back into sale.It is our gallery policy that we are unable to hold works without a deposit.
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We are often able to source works of the artists we sell specifically for clients so if there is a particular piece you are looking for, do get in touch with the gallery and we'll do our best to assist.
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Sending out artworks safely and securely requires considerable packaging. We have a specialist team in place to do this, but as yet we have found no way around the excess packaging required to do the job properly. We are of course very aware of the environmental impact and encourage all our clients to reuse or recycle the packaging. Our packing team saves all bubble wrap, foam and cardboard from gallery purchases, which may be re-appropriated to package your orders.
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Yes, we ship worldwide. Artworks are professionally packed in-house and then shipped by secure courier. Unframed prints are generally sent rolled in bespoke thick and durable tubes. Costs are as follows:
- UK Tube - Free
- Europe Tube - £40
- Rest of the world Tube - £99.
Flat packing is also available, please contact us for a quote.If an artwork is framed it will be shipped in a wooden crate where extra shipping costs will apply and you will be contacted with a quote.
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Yes, we do. When an online transaction is complete, you will be shown a receipt on screen with your order reference number. An invoice (showing full payment) will be emailed to you with details of your purchase including shipping and total amounts; this also applies to purchases made at the gallery and/or over the phone.
The gallery invoice acts as your proof of purchase and confirmation that the work is genuine.
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Artworks purchased from Hang-Up are packed in-house by our expert logistics team. Our team will flat-pack, crate or use our bespoke tubes to pack your artwork so that it can travel safely to its destination. Artworks are always handled with the utmost care by trained team members using specialist gloves to move the artworks and appropriate conservation materials when packing.
Artworks are then shipped with one of our secure specialist art courier partners. Your artworks are insured up to £50,000 as standard during national and international transit and are fully trackable throughout the process.
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We strive to get orders checked and packed for dispatch as quickly as possible, most are dispatched within 7 to 10 working days from purchase. Please allow 14 working days (UK) and up to 21 days (worldwide) to receive your artwork.
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Payment for artworks and services must be made within 5 days, unless otherwise agreed upon in writing with the gallery.
If payment is not received within the stipulated period of 5 days, or within any mutually agreed-upon extended time frame negotiated with the gallery, the gallery reserves the right to cancel the sale.
In the event that payment is not completed within the aforementioned 5-day period or the agreed-upon extended time frame, any partial payment made by the buyer will not be refunded. Instead, it will be retained as a credit that can be applied toward a future purchase.
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Please allow 10 days for refunds to be processed.
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All framing is outsourced to our framing partners in North London. Should you wish to cancel an order - assuming work has not already started - you will be liable only for the transportation costs to the framing company.
If the work is in progress then you will not be able to amend or cancel the order.
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Whilst most of the work online is stored at the gallery and our off-site storage unit, not all works are kept on-site. We can, however, order artwork into the gallery for viewings from our artists and collectors. Please contact the gallery at info@hanguppictures.com regarding the work of interest and we will be able to assist you with further information.
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In the unlikely event that your artwork arrives damaged through transit, it is essential that the gallery is notified within 48 hours. Detailed images of both the packaging and the artwork must be taken, paying particular attention to any damage that has been incurred.
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Should you wish to cancel your order before it has been dispatched, please contact the gallery as soon as possible as orders are processed almost immediately. Orders cannot be cancelled after 7 days.
Where goods have been dispatched, it is the buyer’s responsibility to inspect goods verifying quantity specifications and details. Upon receipt of the goods, the purchaser must raise any queries or complaints about the goods within 7 days otherwise; we will deem the purchase and delivery accepted by you.
Any returned goods which are not defective or faulty must be returned at your own cost.
For more information, please refer to our T&Cs.
The gallery reserves the right to cancel or withdraw any artwork or terminate any contract at any time, for reasons beyond its reasonable control, including but not limited to artist withdrawal, condition issues, authenticity concerns, or curatorial decisions. In such cases, the gallery will notify the buyer in writing and refund any payments made by the buyer in respect of the cancelled artwork.
The gallery may also terminate any contract if the buyer fails to make payment when due or substantially breaches any other obligation under these terms.
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In the unlikely event that your artwork arrives damaged, please contact the gallery via phone call or email within 48 hours of receipt of the damaged goods. We must hear from you within this time to be eligible for a replacement or refund.
Please ensure that all packaging materials are retained and take photographs of the damage provided where possible. -
GB944146717000
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In accordance with HMRC regulations, the gallery cannot and will not accept cash payments of €10,000 or more for items purchased at the gallery. This includes several cash payments for a single transaction totalling €10,000 or more, as well as a series of payments and payments on account.
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Gallery staff are requested by law to check all sales over €10,000 and will require identification, proof of address and confirmation of the source of funds to proceed with the sale.
The gallery subscribes and adheres to the latest Anti Money Laundering (AML) regulations to monitor customers' transactions and report suspicious financial activity. We are committed to deterring criminals from purchasing art using laundered funds. -
We strive to get orders checked and packed for dispatch as quickly as possible, most are dispatched within 7 to 10 working days from purchase. Please allow 14 working days (UK) and up to 21 days (worldwide) to receive your artwork. Please contact the gallery for details.