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Help / Security and Payments

Why do I need to provide ID?

As a term of sale, we are obliged by our credit card processing company to (on occasion) request identification including proof of address for any card payment taken. We do this simply to remain compliant so please do not be offended if this has been requested of you.

More Security and Payments articles

  • The government has introduced new anti-money laundering measures which will affect all art dealers, galleries and their clients as of 10th January 2020. This is an EU-wide legislation to which the UK will abide irrespective of Brexit.

    Similar legislation is also expected to be introduced in the US in the near future. 

We will have to take, and be seen to take, all reasonable steps to mitigate the risks of money laundering occurring in the course of our business, including the risks of being paid with illegally obtained funds.

    As part of these obligations and before the completion of any sale, Hang-Up Pictures Ltd will be legally obliged to carry out identification and screening checks on all clients buying from our gallery. These checks are broadly similar to those carried out by banks when you open up a bank account and have already been put in place by the major international auction houses.

    For individuals, we will require a copy of a valid photo identity document such as a passport, driving license or national ID card which confirms their full name, date of birth, nationality and permanent residential address.

    For companies, we will require company details including evidence of incorporation, directors and the ultimate beneficial owners. In a situation where an agent/advisor is acting on behalf of a buyer, we will be required to identify the ultimate buyer in addition to the agent.


Payments received by the gallery will have to be received from a bank account held in the name of the person or entity named on the invoice. In the event that you wish for a third party to pay for a purchase on your behalf, you will have to seek our prior authorisation to do this and if the information you provide to us doesn’t meet these new legal requirements, unfortunately, we will have to reserve the right to refuse third party payments.


We ask you to bear with us whilst we carry out these mandatory checks before the completion of a sale of a work of art. Please understand that we are obliged to do this for all our clients, even those with whom we have dealt in the past, but rest assured that we will do our best to make the process as quick and efficient as we possibly can.


We assure you that the information which you provide to us will be held and processed in accordance with our privacy policy and will remain secure and confidential at all times.

 If you have any questions please contact us at

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  • Gallery staff are requested by law to check all sales over €10,000 and will require identification, proof of address and confirmation of the source of funds to proceed with the sale.

    The gallery subscribes and adheres to the latest Anti Money Laundering (AML) regulations to monitor customers' transactions and report suspicious financial activity. We are committed to deterring criminals from purchasing art using laundered funds.

    Link to this Article >

  • Unless otherwise agreed for any order over £10,000 we ask for payment to be made via BACS transfer or International wire. Identification may be requested for any card payment. Please do not be offended if this is requested as we are obliged to do so by our credit card processing company.

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  • In accordance with HMRC regulations, the gallery cannot and will not accept cash payments of €10,000 or more for items purchased at the gallery. This includes several cash payments for a single transaction totalling €10,000 or more, as well as a series of payments and payments on account.

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  • American Express cards can be used to pay for artwork at the gallery. There is no charge for doing so on any amount under £10,000.

    To cover the processing fees that American Express charge the gallery a 3% surcharge will be added to the invoice total for all AMEX transactions exceeding £10,000.

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  • PayPal can be used to pay for artwork at the gallery. There is no charge for doing so on any amount under £10,000.

    For all PayPal transactions exceeding £10,000, a 3% surcharge will be added to the invoice total to cover the processing fees that PayPal charge the gallery.

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  • Please use the invoice number and the name of the artwork as your payment reference when wiring money to pay an invoice.

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  • The purchaser is responsible for all bank fees/charges when wiring money from overseas. The artwork will not be shipped unless the invoiced amount has been received in full.

    Link to this Article >

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