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Team

Charlotte Bain

Job Title

Senior Gallery Registrar

Date Started

July 2015

Favourite Artists?

This is one of the more difficult questions to answer but… Richard Serra, Cornelia Parker, Yayoi Kusama, Tacita Dean and Peter Doig.

Favourite Hang-Up Exhibition and Why?

Dog Day’s summer show has been a fantastic exhibition to be a part of as my introduction to the gallery. I love the variety of this show. You really get a sense of what Hang-up’s all about.

Best thing about working with Hang-Up?

The best thing about working here is that it doesn’t actually feel like work. The whole point is to learn as much as you can about the industry, the running of the gallery, the artists and their work. This comes very easily when you have a team that are just as passionate about the art world as you are. They also have the patience of a saint!

Team

We have a very knowledgeable and passionate team, and pride ourselves in offering excellent and friendly service. We also offer a proven intern programme, please send your details if you would like to be considered.

Ben Cotton

Director

Carla Nizzola

Gallery Manager

Laura Rivas-Lopez

Laura Rivas-Lopez

Business Development Manager

Charlotte Bain

Senior Gallery Registrar

Alexia Commatas

Alexia Commatas

Gallery Registrar

Paulie Wells

Brand Director [BrandKits]

Chuck Noble

Photographer

Kieran Collins

Musical Director

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FAQs

Banksy
- Do you offer insurance valuations for Banksy works?
  We offer a full insurance valuation service at the gallery for Banksy works. We will require details of the print including an image, condition and where it was purchased. A Banksy appraisal expert will then evaluate this before issuing the valuation on gallery headed paper. The letter will be signed and dated by the gallery Director and can be used to assist for insurance purposes or simply for your own records. The cost of this service is £65 + VAT
  Link to this FAQ >
- Why use Hang-Up to purchase Banksy prints?
  We have specialised in dealing in Banksy prints since 2008 and are currently the largest online dealers operating worldwide. We have a dedicated in house exhibition space exclusively for Banksy works with a vast selection of signed and unsigned editions available. Gallery staff are passionate and knowledgeable and on hand to help you with any questions you may have.
  Link to this FAQ >
- Are Banksy editions still considered a good investment?
  This is a question we get asked a lot, and there is no straight answer as it is impossible to predict the future. We can say that his works have risen in price phenomenally over the past decade. In the past three years alone, prices for signed and unsigned prints have more than doubled to 2016. We do not encourage to just purchase for investment, though. Choose a piece that you like and enjoy the artwork. Any financials benefits that come with it should be considered a bonus.
  Link to this FAQ >
- What is Pest Control?
  Pest Control is the handling service on behalf of Banksy. Pest Control determine whether Banksy was responsible for making a particular piece of artwork and issue a Certificate Of Authentication (COA) if this is the case. The process is non for profit has been set up to help prevent innocent people from becoming victims of fraud.
  Link to this FAQ >
- What is POA?
  POA is an abbreviation for Price on Application. We try to put prices on all of the prints but often the higher and more sought after items will be marked as POA. This is due to the fact that the market can move quickly with prices rising based on auction results, new exhibitions, announcements relevant to the artist, etc. We will also mark some consigned pieces as POA so we can confirm availability before any online order is processed.
  Link to this FAQ >
- How do I know that I am buying a genuine limited edition Banksy?
  We will only sell Banksy prints with a COA (Certificate of Authentication) from Pest Control and we recommend whether purchasing from Hang-Up Gallery or elsewhere that you only purchase prints with this paperwork in place.
  Link to this FAQ >
- How do I get a Certificate of Authentication (COA) for my Banksy?
  COA's are issued by Pest Control. They can be applied for from the Pictures of Walls website. If the application is successful you will be contacted and a payment of £50 + VAT will be requested. You will then be issued a certificate of authenticity for your Banksy and it is ready to sell. Be aware the process is by no means immediate and can take anything from a few days to a few months.
  Link to this FAQ >
- I ordered a Banksy but there is no COA?
  We send all Banksy COA's separate to the picture. We do this for security reasons so please do not be alarmed! Your COA will be sent by tracked mail and is usually with you within a week.
  Link to this FAQ >
- How important is the condition of the artwork with Banksy ?
  Condition is very important and should certainly be a key factor when purchasing Banksy works.All Banksy works sold with Hang-Up are condition checked and we are fully transparent with our clients. Only 12 years ago Banksy prints were sold for less than £100 and not all were handled with the care and attention that one would expect today. For some prints this can add to the history as it creates a back story and a signature smudge or a screen over running adds to the individuality of the print. For others it can be problematic and affect value. If there are tears, creases, smudges, handling marks corner damage, restoration damage etc we will flag this up and advise accordingly. Cheap frames and non archival materials can reap havoc with artworks particularly with mounts staining the artwork. At Hang-Up all the Banksy prints we sell are thoroughly condition checked
  Link to this FAQ >
- Are your Banksy prints sold in mint condition?
  Unless the print has never seen the light of the day and has been stored flat since purchase direct from the publisher (which very few have) we steer away from using the word mint. We prefer to say there are 'no condition issues' and the print is in 'excellent condition'.
  Link to this FAQ >
- Can I reserve a Banksy print?
  Banksy prints are extremely sought after and collectable limited edition artworks. As such when new ones become available the market can be competitive often with collectors looking to purchase the same print. The market can also move extremely fast with prices and availability changing very quickly. If a piece is left on reserve it prevents other collectors from purchasing. For both these reasons it is gallery policy that without special discretion from the director we will not hold Banksy works without a deposit. If you wish therefore to reserve a piece we ask for 20% of the sales price and once we have confirmation of payment the work will be removed from sale and marked as reserved. Without a deposit we will not be responsible if the print is no longer available even if you have asked us to reserve it.
  Link to this FAQ >
- Do you have original artworks by Banksy?
  Please contact the gallery directly for editioned canvas or unique works by Banksy.
  Link to this FAQ >
- How will you ship the Banksy I am ordering?
  Assuming unframed it will either be sent flat packed or rolled in a bespoke tube. If framed then generally it will be sent in a bespoke crate specific to the artwork and lined with foam.
  Link to this FAQ >
Deliveries & Returns
- Are there tax implications when shipping overseas?
  When shipping outside of the UK, there may be additional taxes levied. We are not responsible for the payment of any import or customs duties that may be payable on any goods ordered.
  Link to this FAQ >
- Do I get a tracking number?
  Yes. All orders are sent fully tracked and the tracking number will be sent to you the moment the artwork leaves the gallery.
  Link to this FAQ >
- Do you ship worldwide? How much does shipping to my country cost?
  Yes, we ship worldwide. Artworks are professionally packed in-house and then shipped by secure courier. Unframed prints are generally sent rolled in bespoke thick and durable tubes. Costs are as follows: UK - £18, Europe - £48, Worldwide excluding Australia and New Zealand - £69, Australia and New Zealand - £85. Where appropriate the artworks are sent flat. If an artwork is framed it will be shipped in a wooden crate where extra shipping costs will apply and you will be contacted with a quote.
  Link to this FAQ >
- How long will take to receive my order?
  We strive to get orders checked and packed for dispatch as quickly as possible, most are dispatched within 7 to 10 working days from purchase. Please allow 14 working days (UK) and up to 21 days (worldwide) to receive your artwork.
  Link to this FAQ >
- I have returned an item/artwork. When will my refund be processed?
  Please allow ten days for refunds to be processed.
  Link to this FAQ >
- I've changed my mind about framing can i cancel?
  All framing is outsourced to our framing partners in North London. Should you wish to cancel an order then assuming work has not already started you will be liable only for the transportation costs to the framing company. If the work is in progress then you you will not be able to amend/cancel the order.
  Link to this FAQ >
- What are your return and cancellation policies?
  Should you wish to cancel your order before it has been dispatched, please contact the gallery as soon as possible as orders are processed almost immediately. Where goods have been dispatched, it is the buyer’s responsibility to inspect goods verifying quantity specifications and details. Upon receipt of the goods, the purchaser must raise any queries or complaints about the goods within 7 days otherwise; we will deem the purchase and delivery accepted by you. Any returned goods which are not defective or faulty must be returned at your own cost.For more information, please refer to our T&Cs.
  Link to this FAQ >
- When will my artwork be shipped?
  The bulk of our orders are prepared weekly by the in house packers each Wednesday with courier collection scheduled each Thursday. Expedited shipping can be arranged for an additional charge. Please contact the gallery for details.
  Link to this FAQ >
VAT & Taxes
- Are there additional charges for using paypal?
  A 3.5% charge will be applied for using paypal for any order over £1500. This fee is to cover charges levied by paypal
  Link to this FAQ >
- How do you charge VAT?
  The majority of our works are sold using a UK government scheme called the margin scheme. It is applied for all secondary market artworks and the cost of the VAT is included in the sales price. When selling work directly from VAT registered artists or publishers, standard VAT will be charged - currently 20%. A full explanation of the margin scheme from the UK government website can be found here.
  Link to this FAQ >
- I live outside of the EU, can I claim back the VAT?
  For works sold under the margin scheme, we do not deduct VAT as this is already included within the cost of the artwork. If the work is not sold under the margin scheme, then VAT can be deducted from your order. A full explanation of the margin scheme from the UK government website can be found here For more information on the margin scheme, please refer to our T&Cs.
  Link to this FAQ >
- What is our EORI number?
  GB944146717000
  Link to this FAQ >
- What is your company VAT number?
  The company VAT No. is 944 1467 17
  Link to this FAQ >
Authenticity
- Do you provide proof of authenticity for all of your artworks?
  Yes, your Hang-Up invoice acts as your proof of purchase and confirmation that the work is genuine. A Pest control certificate of authenticity will be also provided with all Banksy prints.
  Link to this FAQ >
Match (Selling Art)
- What is Match?
  We offer a bespoke consignment service where clients can sell their limited edition prints and originals to our collector base of over 30,000 worldwide subscribers. For more information on the artists we sell on the secondary market, including our commission fees please visit our Match page here /match
  Link to this FAQ >
Buying Art
- Are all the works available to view at the gallery?
  Whilst we have many of these artworks in the gallery, not all will be available to view immediately. Some works are kept off site in our storage facility, and others may be held directly with their consignee, artist or publisher.
  Link to this FAQ >
- Can I hold a print while I think about it?
  To hold an artwork, a deposit of 20% of the total value is required. This will ensure that the artwork is removed from sale for 7 days. After this period, the deposit is non-refundable and will be held as a credit towards your next purchase and the artwork re-released for sale.
  Link to this FAQ >
- Can you help me locate a product even if it isn't on your site?
  We have a unique service that matches Sellers and Seekers of the most desirable artworks on the market. Not all artist are accepted, please refer to MATCH for further details.
  Link to this FAQ >
- Do you supply a receipt or/and COA?
  Yes, we do. When an online transaction is complete, you will be shown a receipt on screen with your order reference number. An invoice (showing full payment) will be emailed to you with details of your purchase including shipping and total amounts; this also applies to purchases made at the gallery and/or over the phone. The gallery invoice acts as your proof of purchase and confirmation that the work is genuine.
  Link to this FAQ >
- Is your site secure?
  Our site and e-commerce is provided by Adobe and is certified Level 1 PCI DSS compliant. All transactions take place on a secure HTTPS domain ensuring all data is encrypted, and we never store your credit card information. Payments are processed and secured by SagePay who offer the highest level of protection.
  Link to this FAQ >
- What are your return and cancellation policies?
  Should you wish to cancel your order before it has been dispatched, please contact the gallery as soon as possible as orders are processed almost immediately. Where goods have been dispatched, it is the buyer’s responsibility to inspect goods verifying quantity specifications and details. Upon receipt of the goods, the purchaser must raise any queries or complaints about the goods within 7 days otherwise; we will deem the purchase and delivery accepted by you. Any returned goods which are not defective or faulty must be returned at your own cost.For more information, please refer to our T&Cs.
  Link to this FAQ >
- What happens if my item is damaged?
  Customers must contact us by email within 3 working days of receipt of the damaged goods to be eligible for replacement or refund. All packaging must be retained and photos of the damaged provided when possible. A member of our team will be in touch with instructions on how the product will be returned.
  Link to this FAQ >
- What payments methods does Hang-Up accept?
  You can pay for Products in either of the following ways:  Using a debit card or credit card (we accept Maestro UK, Mastercard, Solo, Visa, Vida Debit, Visa Electron and American Express),  Bank Transfer , Paypal, Cash or Own Art
  Link to this FAQ >
- Will you store my purchase at the gallery?
  We will store your purchase free of charge at the gallery for up to 28 days. If the work remains uncollected after this period, charges will apply. Please refer to our T&C's for further information.
  Link to this FAQ >
Own Art
- Can anyone apply for an Own Art?
  You need to be a UK resident over the age of 18.
  Link to this FAQ >
- What happens if I do not collect my Own Art purchase?
  If you have purchased an artwork using Own Art and opted to collect from the gallery the monthly loan repayments will be automatically triggered 7 days after your notification that the artwork is available for collection. It is important to note that we have limited storage space at the gallery and if the artwork is left uncollected for over 28 days then it will be moved to our storage facility and additional charges will be payable.
  Link to this FAQ >
- What is Own Art?
  Own Art is an interest-free scheme set up by the Arts Council designed to make it easy and affordable for everyone to buy and collect contemporary art. It enables the buyer to spread the payments over a 10 month period in monthly instalments, and you'll never be paying more than the advertised price. To find out more please refer to our Own Art page.
  Link to this FAQ >
- When will my first Own Art payment be debited from my account.
  Your first payment will normally be debited from your account around 4 weeks after the date on which you signed the agreement. You will receive a letter confirming the date.
  Link to this FAQ >
Security and Payments
- Are there additional charges for using paypal?
  A 3.5% charge will be applied for using paypal for any order over £1500. This fee is to cover charges levied by paypal
  Link to this FAQ >
- Do I need a payment reference on my transfer
  Please use the invoice number and the name of the artwork as your payment reference when wiring money to pay an invoice
  Link to this FAQ >
- Who pays bank charges when wiring money to pay an invoice?
  The purchaser is responsible for all bank fees/charges when wiring money from overseas. The artwork will not be shipped unless the invoiced amount has been received in full.
  Link to this FAQ >
Framing
- Do you offer a framing service?
  Yes, we do. Turnaround time is approximately 2 weeks from its collection. Please note that we only frame artworks purchased from Hang-Up Pictures Ltd.
  Link to this FAQ >
- I've changed my mind about framing can i cancel?
  All framing is outsourced to our framing partners in North London. Should you wish to cancel an order then assuming work has not already started you will be liable only for the transportation costs to the framing company. If the work is in progress then you you will not be able to amend/cancel the order.
  Link to this FAQ >
Artist Submissions
- I am an artist, how do I submit my work?
  We’re not currently accepting artist submissions.
  Link to this FAQ >
Storage and Uncollected Works
- Will you store my purchase at the gallery?
  We will store your purchase free of charge at the gallery for up to 28 days. If the work remains uncollected after this period, charges will apply. Please refer to our T&C's for further information.
  Link to this FAQ >
Misc
- Do you offer insurance valuations for Banksy works?
  We offer a full insurance valuation service at the gallery for Banksy works. We will require details of the print including an image, condition and where it was purchased. A Banksy appraisal expert will then evaluate this before issuing the valuation on gallery headed paper. The letter will be signed and dated by the gallery Director and can be used to assist for insurance purposes or simply for your own records. The cost of this service is £65 + VAT
  Link to this FAQ >
- How can I get updates from Hang-Up ?
  We send a weekly news email to all our subscribers. New work is updated almost on a daily basis and you can also follow the gallery on Twitter, Instagram and Facebook. You can sign-up on our homepage.
  Link to this FAQ >
- Why has the quoted price changed?
  Certain editions are sold 'staggered' which means that as the edition sells the price will rise in increments. If we are selling on behalf of a publisher it is our contractual obligation to match the price. Whilst we strive to ensure pricing is correct if the publishers price has recently changed and not yet been updated on the website you will be notified and have the option to continue with the sale or not.
  Link to this FAQ >

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